Energy Source Customer Service Promise
At Energy Source, our first priority is to deliver the highest quality natural gas service to our clients. We are committed to making your experience with us the best it can be. We recognize that a reputation for excellence must be earned every day; as a result, we have created and implemented a Customer Service Promise:
- Our pledge is to be available to you on your schedule. Our goal is to have you talk to a person 99% of the time, not a machine.
- We assure you that you will speak to a person who will identify themselves and courteously assist you in reaching the person you are calling.
- We will return your phone calls and emails promptly, no later than by 5:00 p.m. the next business day but often much sooner.
- Each Energy Source representative will provide their necessary contact information so you can reach them easily. If an Energy Source employee is not available you’ll be provided with an alternative contact.
- We will train our employees so that more than one person can handle your inquiry on any given issue.
- Our team can be mobilized 24 hours a day, 7 days a week in the event of a major service disruption.
- We will invest whatever time is necessary, at our expense, to learn your business.
- We will listen to your goals and objectives and respond to your needs.
- We are open to tailoring our service for you including our pricing, purchasing and invoicing.
- We will provide you with appropriate recommendations based on your business.
- We will discuss strategy and tactics with you before taking any action on your behalf.
- Your account will receive constant review and attention from our staff. We will be there when you need us.
- At the beginning, throughout our representation, and as often as you like we will provide you with information about your account, your strategy and the market.
- We will conduct regular onsite visits that fit your schedule.
- We will answer your billing questions promptly and provide fully transparent invoices summarizing each of your transactions.
- Everyone at Energy Source is committed to delivering the very best in client service and value. We will continue to train everyone in our firm to deliver excellent, timely service.
- We will continue to improve our service to you and will embrace any feedback, positive or negative, that helps us meet this goal.
- We will immediately address any client service issues that come up. Although you can contact anyone at Energy Source, Dave Cornies, our President and Mike Brookbank, our Vice President are always available to address your questions or concerns regarding any aspect of this Customer Service Promise.